Privacy Policy

Pharmacy Weight Loss Bridgend | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Bridgend is a GPhC-registered online pharmacy weight loss clinic serving patients in Bridgend, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains what data we collect, how we use it, and your rights as a patient.

1. Data We Collect

When you use our services, we may collect the following types of personal and medical information:

• Personal details: Full name, date of birth, address, email address, and phone number.
• Medical information: Health history, current medications, weight, BMI, and any information submitted through our online consultation forms.
• Payment information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
• Communication records: Emails, messages, or enquiries you send to us.
• Technical data: IP address, browser type, and device information collected automatically when you visit our website.

2. How We Use Your Data

We use your data for the following purposes:

• To assess your suitability for weight loss treatments through our online consultation process.
• To dispense and deliver approved medications safely. Once your consultation is approved by our pharmacist, delivery is completed within 1 working day.
• To maintain accurate and up-to-date patient records as required by our GPhC registration obligations.
• To communicate with you regarding your orders, treatment plans, or any clinical follow-up.
• To comply with legal and regulatory requirements applicable to registered pharmacies in the UK.
• To improve our website and service quality using anonymised, aggregated data.

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and the provision of healthcare services under UK GDPR Article 9(2)(h).

3. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential cookies: Required for core website functionality, such as maintaining your session during checkout.
• Analytics cookies: Help us understand how visitors use our site so we can improve performance and content. Data collected is anonymised.
• Preference cookies: Remember your settings and choices to personalise your experience.

You can control or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

4. Third-Party Sharing

We do not sell or rent your personal data to any third party. However, we may share your information with trusted partners in limited circumstances:

• Delivery providers: Your name and delivery address are shared with our courier service to fulfil your order.
• Payment processors: Secure third-party payment providers process your billing information in compliance with PCI DSS standards.
• Regulatory bodies: We may be required to share relevant data with the GPhC, MHRA, NHS, or other regulatory authorities as required by law.
• Clinical oversight: In some cases, prescribing decisions may involve a registered clinical partner who will only access the data necessary for safe prescribing.

All third parties we work with are contractually obligated to handle your data securely and in accordance with UK GDPR.

5. Data Retention

We retain patient records for a minimum of 8 years from the date of your last consultation, in line with pharmacy regulatory requirements. Payment records are kept for 6 years for accounting and legal purposes. We will securely delete your data once the applicable retention period has expired.

6. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, ask us to delete your data where it is no longer required, restrict or object to how we process your information, and request a copy of your data in a portable format. To exercise any of these rights, please contact us using the details below and we will respond promptly.

7. Contact Us

If you have any questions, concerns, or data-related requests, please get in touch with us. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Bridgend
GPhC Registration No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk